Abstract

The Web is changing. The much vaunted Web 2.0 sees once static pages evolving into hybrid applications. Content that was once simple to surf is now becoming increasingly complicated due to the many updating components ``dotted'' throughout the page. In previous studies, we have shown that unlike younger users, older users have more varied interaction patterns when using dynamic content. In addition, some older users are not aware of what to expect when interacting with dynamic content and show signs of hesitancy and uncertainty when completing tasks. To address this issue, a tool was developed designed to assist older users as they interacted with pages containing dynamic content. In this report we present an eye-tracking study, combined with qualitative elicitation, whereby users were asked to complete a series of tasks both with and without the tool present. Results show that the tool did aid users in understanding and interacting with dynamic content and that the reception for the tool by the participants was positive; yet the tool did not help users as they interacted with Websites that required multiple steps in order to complete the task. Such complex Websites require further analysis and enhanced assistance in future versions of the tool.